Shipping policy
We're proud to offer worldwide Shipping on ALL Items!
Enjoy free shipping on all orders over $75 USD.
Orders under $75 USD will be charged a flat $9.90 USD shipping fee.
(Shipping rates for remote locations may vary.)
Delivery Time Estimates:
- United States: 5 - 15 business days
-
United Kingdom: 5 - 10 business days
- Australia: 7 - 15 business days
- Canada: 7 - 14 business days
- Europe: 6 - 15 business days
- Rest of the world: 10 - 15 business days
Important notes：
- We typically process and ship your order within 48-72 business hours (excluding weekends and holidays) after you place it.
- Custom or made-to-order items may require additional production time before your order ships.— we’ll keep you informed every step of the way.
- Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by customs (for international shipments), busy periods, traffic, and weather conditions.
- Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery.
- We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
- We do not offer express shipping at this time.
Order & Shipping Process:
You’ll receive an order confirmation email immediately after placing your order. Orders are typically processed and dispatched within 48-72 business hours (customizable items require an additional production time for creation). Once shipped, delivery usually takes 5–15 business days, depending on your location. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.
If you didn’t receive your confirmation email, it’s likely an incorrect email address was entered. Please contact us at contact@amojewels.com and include your full name, shipping address, and phone number associated with your order.
Order Cancellations & Changes:
Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at contact@amojewels.com.
Trouble Placing Order:
If you’re having trouble checking out, please try the following:
- Refreshing or checking your internet connection
- Using another browser or device
- Ensuring your card is enabled for international payments
- Trying a different payment method or contacting your bank
Still having issues? Reach out to us at contact@amojewels.com if you are still experiencing issues. We're happy to help!
Late & Lost Orders:
We're so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!
If your order is considered late: Please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays.
If your order has not arrived after 30 days, contact us at contact@amojewels.com and we will gladly assist you.
If your order is marked “Delivered”: We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.
If you still haven’t received your order, contact us within 7 business days at contact@amojewels.com, and we’ll gladly help guide you through the next steps.
Missing/Incorrect Items:
If your order arrived missing or incorrect items, please email contact@amojewels.com within three business days of delivery with:
- Your order number
- Photos of received items
- Your shipping label
Our team will be able to investigate this with our packing team and carrier partners promptly.